Warranty Repair

Frontier Home Medical will honor all manufacturers’ warranty policies, including parts and labor, for a period of 90 days. Labor, travel and troubleshooting time will be billed to the customer for repairs made on equipment purchased beyond 90 days.

Non-Warranty Repair

Frontier Home Medical will bill the customer’s insurance for parts and labor upon verification of insurance coverage on invoices over $50.00. Travel and troubleshooting time will be billed directly to the customer.

Equipment Provided by a Vendor Other than Frontier Home Medical

• Warranty Repair: Frontier Home Medical will bill directly to the customer for parts replaced under warranty. Frontier Home Medical will reimburse to the customer the dollar amount that is compensated to Frontier Home Medical by the manufacturer. Labor, travel and troubleshooting time is not covered under a manufacturer’s warranty. These expenses will be billed directly to the customer. Frontier Home Medical will submit a courtesy claim to the customer’s insurance, upon their request, on invoices over $50.00.
• Non-Warranty Repair: Frontier Home Medical will bill for parts, labor, travel and troubleshooting time directly to the customer. Frontier Home Medical will submit a courtesy claim to the customer’s insurance company, upon their request, on invoices over $50.00. Payment is due when services are rendered.