Machines offer us unlimited amounts of convenience, and in return, need upkeep and maintenance. Just like your furnace needs air filters, your CPAP needs parts on a routine basis—something we call resupply. It ensures the longevity of your machine, but more importantly, current supplies are proven to help with the success of your sleep apnea treatment.
When you have the right device with supplies that are clean and working well, you are more likely to keep using your CPAP or BiPAP. Long term usage and all the benefits of sleep therapy are the cornerstones of Frontier’s Resupply program. We make sure that resupply is convenient, private and user-friendly for our sleep therapy patients. We work alongside you to get the products you need, with or without insurance. Call our Sleep Coaches Monday to Saturday, 9 am to 7 pm at 844.853.9012 to get signed up today!
Replacing your CPAP/BiPAP supplies on a regular basis is essential for your sleep therapy equipment. Routinely changing your CPAP/BiPAP supplies is important to the success of your treatment and longevity of your machine. It is important to keep your equipment clean in order to prevent bacterial growth and to decrease the chance of infections. Frontier Home Medical’s reorder program—called Resupply—will contact you to inform you of which supplies you are eligible for through your insurance at that time. Whether you are new to sleep therapy or have been using a CPAP for years, we help make it easier to stay on top of your good sleep hygiene!
Clean is Critical
If a CPAP/BiPAP mask has ever been worn, it now contains bacteria—as well as other germs. Cleaning your sleep therapy supplies each day is important; but what we now know is that replacing your supplies is equally critical. According to a 2012 study by Horowitz, Horowitz and Chun called “CPAP Masks are Sources of Microbial Contamination”, for masks over 6 months old, there may be no way to kill 100% of the bacteria.
What is the solution? Prevent bacterial growth and infections by regularly cleaning and replacing your sleep therapy equipment. Frontier’s Resupply Program is here to support you!
New Supplies, Better Performance
CPAP supplies are disposable medical equipment. As such, the flexible silicone masks can lose its seal and start to leak air, the machine’s filter can become blocked and humidifier chambers can develop leaks. These parts aren’t failing; they become worn out over time and must be routinely replaced. New supplies mean better sleep therapy.
Mask Leaks Your sleep therapy mask is most likely made of plastic and silicone. With age, use and oils from your skin, these materials naturally break down. When that happens, you can lose the seal of your mask and air leaks develop.
Dirty Filters Your CPAP filters must be replaced regularly—every 2 weeks. When dust and other contaminants build-up, they can cause your machine to over-heat. This puts extra stress on the motor and may damage your machine.
Cracked Water Chambers With use, your CPAP’s humidifier chamber may develop cracks, pitted areas or discoloration due to water minerals and buildup. Replacing this part is as critical as any other.
Top 5 Reasons to Join Frontier’s Resupply Program
Help Stick with Sleep Therapy Read about the many benefits of sleep therapy here.
Sleep Longer On average, people with new supplies sleep 24% longer each night.*
Use your Device Each Night When they have up-to-date supplies, 80% of people report using their CPAP or BiPAP every night.*
Sleep Better People report not only sleeping better when they have fresh sleep therapy supplies, but they also have a more positive outlook on life.*
It’s Easy & Convenient Resupply should be easy—that’s what Frontier believes. Our program has the power to get you the supplies you need, as you need them, so you can get the sleep therapy you’ve been prescribed.
*statistics courtesy of ResMed®, 2021
For new patients or to speak with someone directly about placing an order for sleep therapy supplies, please contact your nearest Frontier Home Medical branch or email us at email@example.com and one of our resupply specialists will reach out to you via your preferred method of communication (email, call, or text) and assist you with your order.
After you sign up with Frontier’s resupply service, you can choose the contact method that is most convenient for you: email, app, or a phone call from a live person. We will reach out to you as you become eligible for, or are in need of, new supplies. Once you place your order, within 5-7 business days, your new supplies will be at your doorstep.
The online patient portal makes it easy to place and track orders, update insurance, make changes to contact information, and more. Visit the online portal to create an account or download the app today!
Contact us today! Call our Resupply Specialists, 844.853.9012, Mon.-Sat., 9-7.
Schedule & Calendar
Replace Your Supplies According to this Schedule
Utilizing new supplies is the best practice when you use a CPAP or BiPAP. Staying on schedule with fresh, clean masks, filters, headgear and more is vital to your long-term success with sleep therapy. The following is a replacement guide along with a handy printable calendar!
Frontier has all the brands that you’ve come to trust with your good night’s rest, including product solutions from ResMed® and Philips Respironics®. Masks, hoses, headgear, water chambers, filters… you’ll find just what you need here. And if you need assistance, feel free to call our Frontier Resupply support line at 844.853.9012—we are here for you!
Sanitizers, wipes and accessories to get clean and stay that way.
Masks & Headgear
We offer a wide selection of mask styles and sizes to fit your needs.
Filters need to be replaced every 2 weeks; find your clean air solutions here.
A clean hose is a happy hose—find the right brand and right style.
Here are replacement chambers to fit your CPAP, BiPAP or APAP device.
These key supplies can help you adjust to sleep therapy.
Find alternative power sources like batteries, power cords and more.
Insurance & Payments
Insurance & Payments
We take the worry out of insurance billing! While you’ll be responsible for any applicable co-pays and deductible amounts, Frontier will work with your insurance company to ensure you get all the benefits of your plan.
Health Savings Account (HSA)
When purchasing home medical equipment, including sleep therapy supplies, HSAs are eligible for use.
Resupply shipments are available in 1- or 3-month shipments per your insurance coverage. As your sleep therapy progresses, Frontier will periodically confirm two things to verify insurance eligibility:
1) that you need new supplies and
2) that you are using your machine regularly.
Shipping, Exchanges & Returns
Shipping, Exchanges & Returns
The beauty of Frontier’s Resupply program is that we ship your medical supplies as needed and deliver them right to your doorstep!
Shipping is on us! (Are there any better words to hear than FREE shipping!?) You can sleep well knowing there are no hidden fees associated with your sleep therapy resupply. (Please note: you will need to cover shipping back to us in the event of a return or exchange, unless the error is on our part; in that case, we will provide a return label.)
Because resupply products are considered personal hygiene products, they cannot be returned once delivery has taken place. In the case of unopened supplies, with no evidence of wear or damage, they may be considered for exchange of a similar item or returned. Frontier Home Medical must be contacted within 5 days of receiving your order for this to be a consideration. To return the products, you will need to pay for shipping back to us or drop the products back at any of our retail locations.
Return Shipping Address
Ship all returns to our Resupply team:
Frontier Home Medical ATTN: Resupply 304 W 8th Street Cozad, NE 69130
Frequently Asked Questions
Do I really need to replace my supplies?
Yes. Sleep therapy supplies are not designed or made to be permanent. Older supplies do not function as well; this can diminish the effectiveness of your sleep therapy and lead to no longer using your CPAP or BiPAP. Sleep therapy is vital to your good health, so new supplies are equally as vital.
How often do I need to replace my supplies?
Each piece of your sleep supply set-up will need to be replaced. Find a resupply schedule and calendar under the “Schedule & Calendar” tab.
How do I try a new mask?
There are many mask styles available to the sleep therapy patient—from nasal to full face. When you want to try a new option, you’ll need to get fitted first. Contact your local Frontier location to meet with one of our on-staff Respiratory Therapists.
How do I make cleaning my supplies easier?
Cleaning your CPAP supplies quickly, easily and effectively has never been easier. From disposable CPAP wipes to remove oils and germs to automated cleaning machines that disinfect your supplies at the touch of a button, Frontier has everything you need to keep your device and supplies in ship shape.
It’s been 5 years, do I need a new CPAP?
The reasonable useful life, or RUL, for a sleep therapy device is 5 years. If you have questions, or are in need of a new device, reach out to your closet Frontier branch to get the ball rolling.
Frontier Home Medical is fully accredited by the Healthcare Quality Association on Accreditation (HQAA). HQAA is a healthcare accreditation organization providing accreditation for home medical equipment (HME) and durable medical equipment (DME) companies nationwide.