Customer Service Representative:

Frontier Home Medical is seeking an outgoing, problem-solving patient advocate to round out our Customer Service team. We are looking for a motivated, reliable, friendly person with previous medical customer service experience to add to our Kearney Branch.

You should have:

• A passion for customer service and patient care.
• The ability to thrive in a fast-paced environment.
• Strong attention to detail.
• The ability to maintain confidentiality and patient respect.
• Organizational and computer skills.
• Outgoing and positive attitude.
• Reliable, strong work ethic.
• Knowledge of healthcare billing is helpful.

Customer Service Representative Duties:

• Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
• Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
• Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
• Complete file checklist, intake, and insurance verification forms and determine charges and coverage for service/product requested.
• Collect co-pays and input payment data.
• Collect compliant medical documentation for insurance invoices.
• Maintain work operations by following company policies and procedures.

Why Choose Frontier?

We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow-up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Medical Customer Service: 2 years (Preferred)
• Insurance verification/processing: 2 years (Preferred)

Apply Today!