Customer Service Representative

Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, reliable, friendly person with previous medical customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our North Platte Branch servicing the surrounding area.

Customer Service Representative Duties:

• Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
• Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
• Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
• Complete file checklist, intake and insurance verification forms and determine charges and coverage for service/product requested.
• Create and file patient records.
• Collect co-pays and input payment data.
• Collect compliant medical documentation for insurance invoices.
• Maintain work operations by following company policies and procedures.
• Ability to administer after hours call on a rotation schedule.

You should have:

• A passion for customer service and patient care.
• The ability to thrive in a fast-paced environment.
• Strong attention to detail.
• The ability to maintain confidentiality and patient respect.
• Organizational and computers skills.
• Outgoing and positive attitude.
• Reliable, strong work ethic.
• Knowledge of healthcare billing helpful.
• AR/AP experience a plus.

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