Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, friendly person to round out our Customer Service department in our Kearney location. Our customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our CSRs are genuinely excited to help customers; they’re patient, empathetic, and passionately communicative.

You should have:

• Previous medical billing experience.
• A passion for customer service and patient care.
• The ability to thrive in a fast paced environment.
• Strong attention to detail.
• The ability to maintain confidentiality and patient respect.
• Organizational and computers skills.
• Outgoing and positive attitude.

Customer Service Representative Duties:

• Welcome visitors and direct them to the appropriate person, both in person and via phone.
• Interact with customers to receive orders and facilitate sales of new or additional products.
• Complete file checklist, intake and insurance verification forms and determine charges and coverage for service/product requested.
• Create and file patient records.
• Collect co-pays and input payment data.
• Collect compliant medical documentation for insurance invoices.
• Maintain work operations by following company policies and procedures.

Why Choose Frontier?
We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere.